Refund policy

Refund Policy

Fresh food, handled fairly.

Because our bread is baked fresh and perishable, we cannot accept returns once it has been delivered, and we do not offer refunds for change of mind.

If something isn't right — your order arrives damaged, incomplete, or not up to the standard you expect from us — contact us within 24 hours at jonny@flourboy.com.au (a photo helps) and we will make it right with a replacement on the next bake or a full refund.

Nothing in this policy limits your rights under the Australian Consumer Law. Where a product fails to meet a consumer guarantee, you are entitled to the remedies the law provides, including your choice of a refund or replacement for a major failure.