Terms of service

Terms of Service

Last updated: July 2026

Welcome to Flour Boy. By placing an order through our website (flourboy.com.au), you agree to the following terms. Please read them carefully.

1. About Us

Flour Boy is a small-batch artisan bakery based in Randwick, Sydney, NSW. We bake slow-fermented yeasted breads — deliberately not sourdough — fresh to order for local home delivery.

2. Orders

Orders close at midnight Tuesday for that week's delivery. We bake on Thursday and deliver on Friday. Orders placed after the Tuesday cutoff roll to the following week. By placing an order, you confirm that the delivery details you provide are accurate and complete.

3. Subscriptions

When you subscribe, your chosen loaf is delivered every week, every two weeks, or every four weeks at the discounted price shown at checkout. Your first payment is taken when you subscribe; renewals are billed on Tuesdays ahead of that week's bake. You can skip a delivery, pause, or cancel your subscription at any time through your account — changes take effect from the next billing day, provided they're made before the midnight Tuesday cutoff. No lock-in contracts.

4. Pricing and Payment

All prices are listed in Australian dollars (AUD) and include GST where applicable. Payment is processed securely at the time of ordering. We accept major credit and debit cards and express wallets.

5. Delivery

We deliver on Fridays to addresses within our local delivery zone (approximately 5 km around Randwick — your address is checked at checkout). We aim for morning delivery, but your bread may arrive later in the day. Delivery times are estimates only and may vary due to traffic, weather, or other circumstances beyond our reasonable control.

6. Changes and Cancellations

You may change or cancel an order up to the midnight Tuesday cutoff by emailing jonny@flourboy.com.au. After the cutoff we have committed the week's bake, so changes and cancellations cannot be accommodated for that week.

7. Problems with Your Order

Because our bread is a fresh, perishable product, we cannot accept returns and do not offer refunds for change of mind. However, if your order arrives damaged, incomplete, or not as described, contact us within 24 hours at jonny@flourboy.com.au (a photo helps) and we will make it right with a replacement or a full refund. Nothing in these terms limits your rights under the Australian Consumer Law: where a product fails to meet a consumer guarantee, you are entitled to the remedies the law provides, including your choice of a refund or replacement for a major failure.

8. Allergens

Our products are made in a kitchen that handles wheat, gluten, dairy, eggs, nuts, seeds and sesame. While we take care with allergen management, we cannot guarantee that any product is free from traces of any allergen. Customers with severe allergies should contact us before ordering.

9. Product Descriptions

We make every effort to describe our products accurately. Slight variations in appearance, weight, or flavour may occur due to the handcrafted nature of our baking.

10. Intellectual Property

All content on flourboy.com.au, including text, images, and branding, is the property of Flour Boy. You may not reproduce or use any content without our prior written permission.

11. Limitation of Liability

To the extent permitted by law, our liability for any claim arising from your use of our products or website is limited to the value of your order. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

12. Governing Law

These terms are governed by the laws of New South Wales, Australia.

13. Contact

If you have any questions about these terms, please get in touch at jonny@flourboy.com.au.